Terms & Conditions
Information about shopping with Belage Beads, payments and resolving order issues.
Effective date: October 9, 2026 · Last updated: October 9, 2026
- Who we are
- Products and orders
- Prices, currencies and payment
- Changes and cancellation
- Delivery, exchanges and refunds
- Wholesale and custom enquiries
- Your account and getting help
- Related information
Who we are
Belage Beads is operated by the business identified below. Contact us using the email or address shown below if you have a question about an order or these terms.
Legal business name: 义乌市固娜饰品配件商行
Business address: Unit 1, Building 131, Xinggang Community Futian Subdistrict, Yiwu, Zhejiang, China
Email: sh229180@gmail.com
Products and orders
Review the selected product option, quantity in packs, product description and delivery information before ordering. Bead size and hole size are different measurements; check both where relevant to your project.
Provide accurate contact and delivery details and check your order summary before placing an order. If anything looks incorrect, contact us promptly with your order number.
Prices, currencies and payment
You can shop and place orders in USD, MXN, EUR, IDR, AUD, MYR or PHP. Choose your currency before placing an order and review the final checkout total. Available payment methods are shown at checkout; bank transfer is currently available.
For bank transfers, pay the exact order total in the order currency to the account shown for that order. Use your order number as the payment reference. Bank details appear on the order confirmation page and in your order email. For unpaid bank-transfer orders linked to your account, they are also available in My account → Orders → View order.
Send your transfer receipt and order number to customer service. We verify that funds have arrived before dispatch. If you are unsure whether a payment went through, contact us before paying again. Currency conversion by your bank and its charges depend on your bank; the website reference rate is not a bank settlement quote.
Changes and cancellation
Contact us as soon as possible to request changes to products, quantities or your delivery address. Please contact us early so changes can be reviewed before the warehouse packs your order.
You can cancel an order before it is handed to the carrier, even if it has already been packed. After handover, changes and cancellation through this process are no longer available. This does not limit rights you may have under applicable consumer law.
Delivery, exchanges and refunds
Our Shipping & Returns policy explains destinations, weight limits, shipping quotes, dispatch and delivery estimates, duties, exchanges and refunds. Delivery estimates are not guaranteed arrival dates.
We do not offer voluntary change-of-mind returns. For standard, non-custom products, request an exchange within 3 business days after receipt; goods must remain intact and suitable for resale, and you pay both return and replacement shipping charges. Contact us before sending goods back.
Contact us promptly about damaged, incorrect or missing items. Issues caused by our mistake are resolved without requiring a return. After a refund is agreed, we normally initiate it within 1–2 business days; arrival time depends on your payment provider or bank. Applicable consumer rights remain unaffected.
Wholesale and custom enquiries
Contact us with product links or SKUs, quantities and requirements for a wholesale or custom quote. Quotes are normally valid for one week; reconfirm pricing after expiry.
Custom product specifications, quantities and arrangements are reviewed for each project. New custom designs requiring a new mold involve a mold fee paid by the customer. Confirm the project details with us before ordering.
Your account and getting help
Keep your account login details secure and use accurate information for your orders. Do not send passwords or verification codes to customer service.
For order enquiries, send your order number and a short description of the issue. For payment enquiries, include the checkout email, currency, amount and approximate payment time. Contact us so we can review the information and discuss the next step.